Privacy Policy

1. Introduction

Arwem Food Group (“AFG”, “we”, “us”, or “our”) is committed to protecting and respecting the privacy of individuals whose personal data we process.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit our website, contact us, subscribe to our communications, download materials, apply for employment opportunities, or otherwise interact with Arwem Food Group and its affiliated companies.

This Policy is designed to comply with applicable privacy and data protection laws, including:

The European Union General Data Protection Regulation (EU) 2016/679 (“GDPR”);
The UK General Data Protection Regulation (“UK GDPR”) and the UK Data Protection Act 2018;
Applicable United States federal and state privacy laws;
Any other applicable data protection legislation in jurisdictions where Arwem Food Group operates.

2. Data Controller

The primary data controller for this website is:

Arwem Food Group
Route de G’Hâster, 50
B-4950 Ovifat / Waimes
Belgium

Email: afg@arwem.com

Arwem Food Group operates through affiliated companies located in:

Belgium (Dimi s.a.)
France (Satellite sas)
Germany (Happy Snacks GmbH)
The Netherlands (Aron N.V.)
Spain / Portugal (Dimi Dulces Ibérica S.L.)
United Kingdom (Arwem Food Distribution UK Limited)
United States (Arwem Food Ditribution USA Inc.)

Depending on the nature of your interaction with us, a local subsidiary may act as an independent or joint controller for the processing of your personal data.

3. Personal Data We Collect

We may collect the following categories of personal data.

a) Identification and Contact Information

Full name
Company name
Job title
Email address
Telephone number
Country and business location

b) Communication Data

When you contact us through our website, email, or other channels:

Subject and content of communications
Correspondence records
Customer service interactions

c) Recruitment and Employment Application Data

When applying for employment opportunities:

Curriculum vitae (CV/resume)
Cover letters
Employment history
Educational qualifications
Professional certifications
References and related recruitment information

d) Newsletter and Marketing Data

Email address
Communication preferences
Subscription records
Email engagement statistics

e) Website Usage Data

When visiting our website:

IP address
Browser type and version
Operating system
Device information
Referring websites
Pages viewed
Date and time of access
Website interaction data

f) Download Information

When downloading brochures, product information, or other materials:

Contact details provided
Download history
Requested documents

4. How We Use Personal Data

We use personal data for the following purposes:

Responding to inquiries and requests;
Managing business relationships;
Providing requested information and downloads;
Processing job applications and recruitment activities;
Sending newsletters and corporate communications;
Operating, maintaining, and improving our website;
Monitoring website performance and analytics;
Ensuring network and information security;
Preventing fraud and misuse;
Complying with legal, regulatory, and contractual obligations.

5. Legal Basis for Processing

For individuals located in the European Economic Area (EEA) and the United Kingdom, we process personal data based on one or more of the following legal grounds:

Consent;
Performance of a contract;
Taking steps prior to entering into a contract;
Compliance with legal obligations;
Legitimate interests pursued by Arwem Food Group, provided such interests are not overridden by the individual’s rights and freedoms.

Where consent is required, individuals may withdraw their consent at any time.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Ensure proper website functionality;
Improve user experience;
Analyze website traffic and performance;
Measure audience engagement;
Enhance website security.

Where required by applicable law, cookies that are not strictly necessary will only be placed after obtaining the user’s consent.

Users may manage cookie preferences through the cookie management banner or browser settings.

7. LinkedIn and Third-Party Platforms

Our website may contain links to LinkedIn and other third-party platforms.

When interacting with such platforms, personal data may be processed directly by the respective service providers under their own privacy policies and terms of use.

Arwem Food Group is not responsible for the privacy practices of third-party websites or services.

8. Disclosure of Personal Data

We may disclose personal data to:

Companies within the Arwem Food Group;
IT service providers and hosting partners;
Cloud and communication service providers;
Marketing and communication service providers;
Recruitment service providers;
Professional advisors, auditors, and legal counsel;
Governmental, regulatory, judicial, or law enforcement authorities when required by law.

All recipients are required to maintain appropriate confidentiality and security measures.

9. International Data Transfers

As an international group, Arwem Food Group may transfer personal data between its entities and service providers located in different countries.

Where personal data is transferred outside the European Economic Area or the United Kingdom, appropriate safeguards will be implemented, including:

European Commission Standard Contractual Clauses (SCCs);
UK International Data Transfer Addendum;
Adequacy decisions issued by competent authorities;
Other lawful transfer mechanisms recognized under applicable laws.

10. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations.

Typical retention periods include:

Contact requests: up to 3 years after the last interaction;
Recruitment files: up to 2 years following the end of the recruitment process unless otherwise required or consented to;
Newsletter subscriptions: until consent is withdrawn;
Website analytics data: according to applicable legal and operational requirements;
Legal and administrative records: for the duration required by applicable law.

11. Data Security

Arwem Food Group implements appropriate technical and organizational measures designed to protect personal data against:

Unauthorized access;
Accidental loss;
Destruction or alteration;
Unlawful disclosure;
Misuse or security breaches.

However, no transmission or storage system can be guaranteed to be completely secure.

12. Rights of Individuals

For EEA and UK Residents

Subject to applicable law, individuals may have the right to:

Access their personal data;
Request correction of inaccurate data;
Request deletion of personal data;
Restrict processing;
Object to processing;
Receive personal data in a portable format;
Withdraw consent at any time;
Lodge a complaint with a supervisory authority.

For United States Residents

Depending on the state of residence and applicable laws, individuals may have rights including:

The right to know what personal information is collected;
The right to access personal information;
The right to request correction of inaccurate information;
The right to request deletion of personal information;
The right to opt out of certain data-sharing activities where applicable;
The right not to be discriminated against for exercising privacy rights.

Requests will be handled in accordance with applicable legal requirements.

13. Children’s Privacy

Our website and services are intended for business and professional purposes and are not directed to children under the age of 16.

We do not knowingly collect personal data from children. If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it.

14. Contact and Data Protection Officer

For any questions regarding this Privacy Policy or the processing of personal data, please contact: